About Me

I always liked computers from a very early age. I've spent most of my time both personal and professional being around them.

I built a small Home Lab environment with a few servers and clients where I do all my tinkering with various Systems and IT Solutions mainly based on Vmware ESXI, Proxmox,Linux and BSD Systems.

I like to workout 4x times per week and I enjoy running as well.

Volunteer Work

I used to host two weekly podcasts one called TSR - The Server Room Show - about IT & Technology in English and another one called La Tercera Pata del Gato in Spanish with my friend Antonio Garcia Hernandez about the life and experiences as a foreigner living in Madrid, Spain.

TSR - The Server Room Show Podcast: https://tsr-podcast.com

La Tercera Pata del Gato Podcast: https://anchor.fm/latercerapatadelgato

Contact Details

Viktor Madarasz


  • Remote and On Site Support Analyst Experience
  • Result Oriented Approach
  • Commitment
  • System Administration
  • Develop Self and Others
  • Polyglot


Endre, Ady High School, Nagyatad, Hungary

High School Degree (GCSE), Hungary May 2002

I have obtained a High School degree (GCSE) from this Hungarian institute back in 2002

ADAMS Formacion, Madrid, Spain

Linux Basic Course, 20h instructor led classroom training July 2013

I attended a Linux Basic Course, 20h instructor led classroom training in 2013

Gadesoft, Madrid, Spain

AZ-104: Azure Administrator instructor led course March 2022

I attended an AZ-104: Azure Administrator instructor led course in 2022


Everbridge Inc.

Senior Systems Engineer September 2022 -

I work as a Senior Systems Engineer for Everbridge Inc. being part of the Corporate IT Infrastructure team in a Full Remote position.

A small team of 3 people including myself, we oversee and manage the whole corporate IT infrastructure for the company for all of their locations including in the United States as well as in EMEA and Asia regions.

Taking lead in projects such as migrating on premise virtualized infrastructures to the cloud, companywide Veeam Backup and Replication management and improvement or on site infrastructure upgrades and shutdowns during maintenance windows.

Meanwhile corporate training tools such as LinkedIn Learning and Pluralsight make sure I can embrace new cloud platforms (to me) like AWS.

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GeesinkNorba Group

Senior System Administrator June 2021 - September 2022

I worked as a Senior System Administrator for GeesinkNorba Group being part of the IT Infrastructure team including my colleague and I.

Main Responsabilities

  • Plan, install, solve problems and support physical (on premise) and virtual servers, including the ones on Azure Cloud, for the purpose of ensuring reliability of systems and services across the company.
  • Plan, install, solve problems and maintain email and directory systems providing appropriate user-authentication and management.
  • Analyze, identify and correct technology issues, resolve operational issues and restore services.
  • Document procedures and troubleshooting techniques related to systems, software and hardware; develop and review documentation.
  • Act as a liaison to vendors and technical-support to resolve complex problems.
  • Coordinate and implement corrective measures that may involve site visits, telephone assistance or remote management.
  • Work on Infrastructure related projects both on premise and on Azure Cloud
  • Advise and assist in the development of policies and procedures.
  • Monitor and maintain software licensing, documents, and records for the purpose of ensuring compliance with policies and standards.
  • Contribute to plans, implement and maintain backup and DR procedures to ensure rapid recovery for mission-critical systems, and services.
  • Perform other job-related duties as may be assigned.
  • Provide input to the Technology Roadmap when requested – assisting with research and design of new technology solutions where applicable.
  • Proactively involve P1/P2 incident calls and uphold for SLA compliance, incident management & Root cause analysis
  • Shadow Robot

    System Administrator September 2020 - March 2021

    I worked as a System Administrator for Shadow Robot.During my day to day responsibilities I was the system administrator for a few linux servers, mostly debian based which ran a couple of services (openvpn, svn, cron and others). I performed weekly backups on these systems together with rutine maintenance tasks when it was required.

    I performed weekly backups on these systems together with routine maintenance tasks when it was required.

    I handled the company's email flow with Google Workspace's admin console and their Microsoft 365 licenses for their Microsoft Office Applications.

    Remote management was done via SSH or Teamviewer's Management Portal. Bitdefender Central's Gravity console was used for antivirus under Windows/Linux/Mac.

    Remote KVM tools and UPS were in place to ensure remote support and continued service for critical infrastructure in case of a momentary loss of power.

    End user support was done by me with a user base of around 60 people working from home and remote offices.

    Provided these users with training courses on various topics like Introduction to Linux, Cyber Security Awareness or how to use certain company specific software and applications that were prepared and hosted by myself.

    Tetra Pak

    IT Analyst September 2017 - September 2020

    I worked as a Deskside Support Analyst for Tetra Pak`s main office in Madrid with a user base of 800 users on site and 50 Field Engineers working remotely.

    General duties of incidents and request fulfillments were performed using an ITSM Ticketing System following ITIL practices in a multinational and multicultural environment. I took part both in local and global projects with focus on Networking, installation and replacement of switches, routers, access points and additional network devices.

    Most network related troubleshooting was handled by me via SSH into Cisco switches and using single pane of glass portals like Cisco Prime or Solarwinds Orion while liaising with Network and Unified Communication's team overseas.

    SDL Plc (Previously RR Donnelley)

    IT On Site Support Engineer September 2015 - September 2017

    I worked as an IT On Site Support Engineer for the company's head office for Language Solution Department in Madrid.

    I took care of around 175 users on site and around 85 users in the home office

    Change Management on a local scope and on many occasions both 1st and 2nd line Analyst roles were part of the daily routine.

    I did maintenance tasks, racking and installing new equipment and decommission old ones in the server room which included occasional troubleshooting working with remote teams as well.

    Using Active Directory, I was part of the New Hire & Leaver processes making sure the user and computer accounts were correct while keeping those records up to date.

    I deployed and packaged some of the locally required software in the office including maintenance scripts for computers with the help of PDQ Deploy and PDQ Inventory applications.

    BNP Paribas - UK Client Service Desk

    IT Service Desk Analyst Level I and II 2014 - August 2015

    I started as 1st Line Service Desk Analyst at BNP Paribas UK Client Service Desk, underwent intense 2 - 3 weeks training in the company's headquarters in London City.

    After a demanding 4 months showing both technical and customer service skills while meeting challenging KPI expectations, I have been promoted to 2nd Line Service Desk Analyst position for Trading and Non Trading Support desks.

    Working as 2nd Line Service Desk Analyst I had more time to solve and investigate deeper technical and complex issues and incidents where a deeper understanding and a broader skillset was required in IT.

    Issues with permissions or credentials,missing dependencies to successful application deployment on client machines were just a few examples of complex incidents and problems at BNP.

    An extensive use of both personal and corporate knowledge base of past incidents and know-how with additional liaise with 3rd level teams were mandatory most of the cases for a quicker and agile resolution.


    IT Support Specialist 2013 - 2014

    I worked as a Level I. IT Support Specialist for Northern Europe region at Page Group’s International Service Desk which included the handling and resolution of user's Incidents/Problems using an ITSM Ticketing System.

    I oversaw User Management using Microsoft's Active Directory and had to Create or Modify Group Mailboxes and Mailing Lists with Microsoft's Exchange Console.

    I also had to create IT Technical Documentations and Procedures as well.

    Fractalia Remote Services

    IT Support Specialist 2013

    I worked as a Level I. IT Support Specialist on the company's domestic and international projects for the SOC Security team working with Various Monitoring Systems (Pandora FMS,HP Openview,Site Scope,Sentinel Nice).

    Escalating and handling alarms in the monitoring systems, handling basic routine tasks and simple maintenance with both Network Backup Solutions such as Veritas NetBackup and Linux/Unix servers

    Grupo SMS

    IT Support Specialist 2012 - 2013

    I worked as a Level I. IT Support Specialist on domestic and international projects providing remote support to clients such as NH Hotels using a plethora of support tools while also handling incidents over the phone.


    • HungarianNative
    • EnglishFluent
    • SpanishFluent


    • Viktor is a very responsible IT expert who gives his full potential to fix the issues and give the proper support for the clients and customers, he not only knows a lot in windows environments but he is an Apple expert too.

      Federico Baltazar Oliva Crespo
    • Viktor has a wide experience and knowledge on IT even that he is always looking for improvement. We started together on a project for BNP Paribas as Service Desk L1, since the beginning he has always been a professional and respectful teammate helping anytime he can and being open to feedback, he will be always be straightforward and honest with any idea or procedure in a really professional way

      Samuel de Jesus Garcia Silva
    • Viktor is energetic, analytic and results oriented.A competitive technician whith vast knowledge of Windows and Mac environment who proves to be very flexible, openminded, always helpful and eager to take on new challenges. He is bilingual in English and Hungarian and extraordinarily good dealing with customer.

      Antonio Garcia Hernandez

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